Making Calls with Your Avaya Phone

External Calls

1. Dial “9” to get an outside line.
2. Enter the phone number you wish to call.
3. You do not need to dial “1” for long distance or for “800” calls.

Emergency Calls

1. Dial “911” or dial “9,” then “911.”

Internal Calls

Internal calls can be slightly more complicated. There are multiple ways to dial internally, extension to extension.

1. You can dial the three-digit extension for the person you want to contact or their designated speed-dial number.
2. If you know what directory they would be on, you can navigate the “Contacts” menu using the scroll keys. Look for the person you want, then press “Call.”
3. If you have called a person recently, you can press “Redial,” then scroll through the menu to find them and press “Call” to contact them again.
4. If you wish to voice call someone and intercom the two phones together, select the “Voice Dial” button and then enter their three-digit extension. The person you are calling will hear three short tones to notify them that they will enter a voice call. With the two phones now intercommed together, you can just speak into the speaker phone without having to use the handsets.

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