Answering Multiple Calls with Your Avaya Phone

Simultaneously Answering Multiple Calls

Answering multiple calls with your Avaya phone is simple. When your phone is receiving an incoming call, the caller’s information will appear in the phone’s display window.

1. The notification for the second call will come up visually and will be accompanied by a half-ring sound.
2. If you wish to answer, press the appearance button of the second caller.
3. This will put the current call automatically on hold.
4. To go back to the original call, press the appearance button of the original caller.
5. This will put the second call automatically on hold.

Watch the Video

All Avaya Tutorials