Putting Calls on Hold with the Avaya Phone System
Sometimes it is necessary to put a phone call on hold. This is how to hold calls.
- To put a call in progress on hold, you must press the “Hold” soft key.
- The “Call Appearance” button will rapidly flash green.
- The caller will hear a repeating double tone, message, or hold music to let them know they are on hold.
- To deactivate hold, press the rapidly flashing green button.