To transfer a call on your Avaya phone, you must have “Available Call” appearance keys on your phone. If you do not, you must end or park one of the existing calls.
A call is transferred by pressing the “Transfer” soft key, which automatically puts the call on hold.
Dial the extension you wish to transfer to and press “Complete.” Please note that a call is automatically put on hold when you press the “Transfer” key.
If you wish to transfer the call without first speaking to the new destination, press the “Complete” key immediately after entering the new destination’s extension number. This is called a “blind transfer.”
You can speak to the new destination first when you are transferring a call and give them information about the call. When you’re done speaking to them, press the “Complete” key. This is called a “supervised transfer.”
If the transfer destination does not answer or does not want to accept the call, press the “Cancel” button to retrieve the call.
Other Transfer Features
To transfer a call directly to another user’s voicemail box, press the “Message” key and dial the extension number of the user or group, or press the “DIR” button for the directory and press “Select.” You may continue talking while sending someone to voicemail.
To forward calls to another extension, press the “Features” soft key, select “Forward,” then select “Follow Me To” and enter the extension number of “DIR” key for the directory and then hit “Save.”
To stop forwarding calls, select the “Features” soft key, select “Forward,” then select “Follow Me To,” select “Clear,” and then hit “Save.”
