Glossary
Spruce Up Your Technology Lingo
Technology can be confusing enough without having to remember all of the jargon, but knowing what some of the basics are will help us better understand and diagnose your needs. Below you can find our ever-growing glossary of technology-related terms. If you have any questions, just reach out to us! We’d love for you to be as educated as possible!
Access Control
Traditionally a lock and key system, an access control system manages and monitors who or what can enter your facility. Learn more about access control here.
BICSI RCDD
BICSI is a program that specializes in the design and implementation of telecommunications distribution systems. An RCDD, or Registered Communications Distribution Designer, is someone who has gone through the BICSI RCDD certification and received credentials that show they have gained knowledge in the creation, planning, integration, execution and/or detailed-oriented project management of telecommunications and data communications technology. It is the most prestigious and globally-recognized credential in the Information and Communications Technology (ICT) community. Heritage Communications has a current BICSI RCDD on staff.
Burglary Systems
Different from access control and camera systems, burglary systems offer another layer to business security. A burglary system may include:
- Panic buttons
- Keypads
- Motion sensors
- Glass break detectors
- Door and window sensors
- Alarms
CCTV
Closed-circuit television, also known as surveillance cameras, can deter criminal activity, lower insurance costs, and help monitor employee workflow. Check out more about camera systems here.
Certified Fiber Optic Technician (CFOT)
Anyone who is conducting fiber installation should be a CFOT at a minimum. This certification is granted to those who have shown they have the knowledge and skills to install fiber optic networks. Heritage Communications has extensive experience with fiber optic technology and installation.
Cloud Network
A cloud network is s computer network that is used either over the internet or through Wide Area Networking (WAN) to interconnect users. The cloud service we provide is Heritage Voice for business phone systems.
Cloud Portal
Cloud portals allow users to access an interface where they can view and manage their activity. Our cloud portal is used for our Heritage Voice customers so they can utilize a user-friendly and intuitive interface for their phone system.
Data Network
Data networks can connect you to the internet, download attachments, access phones and computers, and much more. Here are some examples of the data networks we provide:
- Designing WAN/LAN architecture
- DHCP configuration
- VLAN design and setup
- VPN access
- Voice Quality of Service (Qos)
- Internet security
DHCP
DHCP, or Dynamic Host Configuration Protocol, uses a DHCP server to assign IP addresses to specific devices so that they can communicate with other IP networks and devices.
Internet security
Internet security is the overarching term used to protect information online. Internet security can protect users from computer viruses, spyware, adware, phishing, and other attacks.
VoIP
VoIP, or Voice Over Internet Protocol, allows businesses to get phone service through the internet as opposed to a phone company. As a VOIP carrier, we can provide you with Heritage Voice, which will save you money and enhance your business. Learn more about VoIP here.
VLAN Design and Setup
A VLAN, or virtual LAN, works similarly to a traditional LAN, but doesn’t require the systems to be physically connected on the same switch. With VLANs, there can be segmented networks on the same switch, typically in a hierarchical design. Check out more here!
Voice Quality of Service (Qos)
Qos determines the overall quality and user satisfaction of a voice call by taking into account call reliability with an uptime over 99.9%, clarity without echo or clipping, and consistency where the call quality stays the same most of the time.
VPN Access
A VPN, or virtual private network, is used to encrypt information, secure data, and prevent hacking when connecting networks over the internet.
WAN/LAN
A WAN, or wide area network, connects LANs, or local area networks. WANs are typically used to connect computers over a large geographic area like cities or nations, whereas LANs are used in homes, schools, and offices.