What is VoIP?

Voice Over IP, or VoIP, is essentially a phone service that connects different technologies and delivers phone calls over the internet. VoIP is also sometimes referred to as an IP telephone, internet phone, broadband telephony, and broadband phone service. No matter what term you use, VoIP allows you to make calls over the internet and helps businesses communicate seamlessly, both internally and externally.

How Does VoIP Work?

One of the nice things about VoIP systems is that, unlike premise-based systems, there is a minimum amount of hardware required for installation. After you decide to switch your business to VoIP, a professional will set your business up with a VoIP enabled device that connects to your internet and then can connect to your VoIP provider’s service. The VoIP enabled device will then transmit voice signals and convert them into a traditional telephone signal. This allows you and your employees to communicate in real time with anyone else in the world, whether they have a VoIP-enabled device or not.

VoIP for Businesses

Although VoIP was invented decades ago, it wasn’t until the late 1990s that it started gaining in popularity as broadband internet began to improve. Since then, VoIP has only gotten increasingly advanced, and now it offers all industries a way to improve their business communication.

Businesses have a lot to gain by switching from a traditional phone system to a VoIP system. Here are just a few of the benefits of using VoIP:

• Cloud-based systems are always current and up to date, so you don’t have to put effort into manual updates
• Being connected to the internet means your team can work from any corner of the world
• Little-to-no upfront investment costs, which can save you thousands of dollars
• Caller ID, HD Voice, call transfers, call history, conference calls, voicemail to email, on-hold music, and a ton of other multi-functional benefits.
• The ability to send a caller to an auto attendant, an extension, voicemail, an outside line, or countless other options
• Access to call recording services
• World-wide client communication without extra fees

The benefits that VoIP systems can provide businesses are endless. Switching to VoIP means less money spent on traditional systems, and more time spent connecting your employees to each other and to your clients without worrying about analog systems.

If you’re looking to integrate VoIP into your business, reach out to us today about Heritage Voice. Heritage Voice offers all of the benefits of a VoIP system, along with our exemplary customer service. VoIP allows your business to work faster and smarter, so talk to us about how it can help your business flourish.